Dale Bowen

Well-known member
Apr 1, 2020
New York City Mayor Eric Adams today celebrated the 20th anniversary of the launch of New York City's 311 service, the platform that provides New Yorkers seeking information and assistance from the city agencies direct answers and support to their needs. Since it launched in March 2003, 311 has received more than 525 million contacts — through phone calls, texts, social media posts, website submissions, chat support, and a mobile app — from New Yorkers. As part of the celebration, Mayor Adams today released a State of 311 Report, detailing all-time contact statistics, peak moments of service, and some of the most popular service requests. Mayor Adams also released a video reciting a list of the most outrageous questions and comments New Yorkers have made to 311 over its 20-year span.

Read More: https://www.nyc.gov/office-of-the-m...ates-20-years-nyc311-release-state-311-report