Sameera Deen

New member
Apr 7, 2020
Cleveland City Council has approved Mayor Justin Bibb’s proposal to use $4 million in American Rescue Plan Act funding to improve its 311 call center Monday.

Instead of 911 or 988, 311 is a non-emergency hotline that residents can dial for help including reporting potholes, making tree trimming requests and inquiring about animal services.

Ward 12 councilwoman Rebecca Maurer supported the proposal and said a reliable 311 system will improve trust in local government.

“We need to get the bread and butter of city government correct to have residents trust and believe that local government is working,” said Maurer said. “If you can’t get a garbage bin replaced quickly and swiftly, then we aren’t doing our jobs.”

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