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911 calls in Lee County, FL receive a technology upgrade

  • 5 mths ago

Effective immediately, residents and visitors can expect a more responsive 911 service due to an upgrade of Next Generation 911 technology. Now, first responders will be able to quickly locate the emergency with advanced location services. Call takers will have a map to show exactly where the call comes from and then will share that information with first responders.

Lee Board of County Commissioners and the Lee County Sheriff’s Office announced the upgrades on Wednesday in tandem with both the 35th anniversary of 911 in Lee County and National Public Safety Telecommunicators Week.

The Next Generation 911 upgrades also suggest that residents and visitors soon will be able to send pictures and video through text-to-911 services to assist emergency responders.

By providing callers with a link to upload files, emergency services call takers in Lee County will be able to see pictures, videos or livestream from a scene. Callers will not have the option to send until prompted.

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