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Amid tech labor shortage, outsourcing digital services could provide relief

  • 5 mths ago

The COVID-19 pandemic accelerated tech and digitization globally, forever changing the way local governments conduct daily business, along with the expectations of constituents. Over the last two years, smart city plans have increased in popularity; services like tax bill payments and licensing have mostly shifted into the digital realm; and town offices evolved into comprehensive portals designed to help constituents both in-person and online.

Behind the transformation is a backbone of government information technology and computer professionals that are increasingly in short supply.

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