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Why this CPO wants a tech solution to keep employees engaged

  • 3 days ago

As the chief people officer for Citrix, the digital workspace solution provider with roughly 10,000 employees worldwide, Donna Kimmel has her hands full. Not only did she have to oversee a global workforce that went full remote after the realities of COVID-19 disrupted the traditional in-person work environment last spring, but her team also continued to onboard more than 1,000 new employees.

Thankfully, she says, her company had been thinking about and planning for what a hybrid remote workforce would look like a year before the pandemic. In this HRE interview, Kimmel shares how Citrix eased some tech burdens of its remote workers, its plans for COVID-19 booster shots and why she wants tech that can help engage employees who might be looking for a new role.

Donna Kimmel: The pandemic has been a big lesson for all of us. Citrix as a brand has always been about secure remote access for employees, so the pivot that happened in 2020 enabled us to partner with our clients even more closely. That is really our business: Being in this secure technology space that enables employees to work remotely. 

Part of that move helped us take a look at ‘Are we also living our brand?’ We began to look at our ability to provide increased flexibility to our employees by utilizing our own technology and being able to operate in a more flexible hybrid way.

About a year before the pandemic, we started to ask what would this flexible work look like? What kind of change management would it need? I say that like a mind shift because even though we have been virtual and global—we’ve got employees all around the world—there’s still something about the [traditional] manager and leadership mindset [where they can see their workers in person]. 

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