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The Post-Pandemic Workplace Will Be Defined By Proficiency, Not Efficiency

  • 4 days ago

Despite the continued uncertainty around the pandemic, planning for office reopenings and adapting a new workplace model is still at the top of the priority list for most business leaders. Every company will tackle reopening in their own unique way, but most of the plans I’ve seen include a few common elements like flexible remote work policies and vaccination protocols.

One thing that’s being overlooked in many office reopening plans? Optimizing workplace technology architecture for our post-pandemic, digital-first world.

Companies across all industries have been forced to go all-in on digital to adjust to the various challenges of the pandemic. This includes retooling architecture that empowers employees with information and data access, implementing technologies that enable employees to work from anywhere on any device and adopting countless digital collaboration tools, from video conferencing to chat. Productivity has been at the center of the workplace narrative for years, so most of these digital initiatives have aimed to boost efficiency. But what about proficiency? The ability to do more on their own.

In a remote, distributed workplace and an era where talent is scarce, businesses need their employees to not just be efficient but proficient. And one of course leads to the other. Workers need to be able to handle more and more complex situations on their own with higher quality outcomes.

Proficiency Impacts The P&L

For the business top and bottom line, the benefits of a more proficient workforce are significant: higher quality results, more innovation, greater customer satisfaction, and fewer escalations. This is because more employees can complete tasks of higher complexity, requiring fewer employees to complete the same overall task volume, thereby increasing efficiency.

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