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Will Artificial Intelligence Be Taking Your Next Drive-Thru Order?

  • 10 days ago

Many people have experienced ordering fast food in a drive-thru and opening the bag later to find their French fries are missing, or their burgers are covered in ketchup they did not want. Artificial intelligence (AI) may make ordering food through a talking box easier, faster and more accurate.

You may not have to wait long for AI to take your next drive-thru order. Checkers & Rally's are joining McDonald's MCD -1.1% on the list of fast food restaurants that are testing voice-ordering bots in their drive-thrus. Through a partnership with Presto, the company plans to install the AI-based voice assistant in 267 restaurants. For now, only the corporate-owned restaurants will get the new technology.

The Bot Will Take Your Order Now

Presto’s AI voice assistant automates speech recognition in restaurants and can be used in drive-thrus, kiosks, pay-at-table systems and other places. Presto shares that it has an accuracy of over 95% and improves labor productivity by as much as three times. The conversational AI technology can greet customers, take orders, transfer orders to point of sale (POS) systems and do other functions.

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