How Artificial Intelligence Can Transform Your Business
A recent study found that 37% of American workers fear losing their jobs to automation and artificial intelligence (AI).
But it’s not all doom and gloom. While AI will eliminate some jobs, it will also create new opportunities and transform many businesses. Here are five ways AI can transform your business.
1. Improve Customer Service
Traditional customer service involves a human agent talking to a customer on the phone or in person. It can be time-consuming and expensive.
With AI, you can use Interactive Voice Response (IVR) to provide 24/7 customer service. IVR is a computer system that interacts with customers through voice and touch-tone keypad input.
IVR can handle simple tasks like providing information about your business or taking a customer’s order. It can also route calls to the appropriate human agent.
Using IVR frees your human agents to handle more complex tasks and can help you improve customer service while reducing costs.
There are many IVR providers you could choose from. To find the best IVR companies for your business, review the features and services they offer.
2. Automate Appointment Scheduling
Appointment scheduling can be a time-consuming and tedious task. But with AI, you can automate this process.
There are many AI-powered appointment scheduling tools on the market. These tools use a variety of factors to find the best time for your meetings, such as the availability of all attendees, the location of the meeting, and your company’s schedule.
Using an AI-powered appointment scheduler can save you time and help you avoid double-bookings and other scheduling conflicts.