Use AI to Improve Administrative Operations First
Artificial intelligence (AI) is a hot topic right now. Many people are concerned that AI might replace clinicians or other staff. Some aren’t sure exactly what role AI will really play at all, but most believe it will find a place in their healthcare organizations. According to Optum, 94 percent of survey respondents agreed AI is the most reliable path towards equitable, accessible and affordable healthcare, and almost as many thought there would be return on investment for AI.
There are companies looking to use AI to support many clinical operations, but a lot of these use cases are more aspirational right now than practical. Practically speaking, AI probably won’t replace the doctor any time soon—it may not even replace staff—but what it will do is help to improve operational efficiency and reduce manual work for mundane, repetitive tasks. Sixty-eight percent of respondents to a Medscape survey said they believe AI-powered software will allow them to spend more time on other important tasks; making life easier for overworked staff and improve the patient experience.