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Report finds employees embrace AI when they see its value

  • 12 days ago

For organizations to realize value from artificial intelligence, individual employees must embrace AI and clearly see its benefits.

That’s the conclusion of a new study from MIT Sloan Management Review and Boston Consulting Group, which found that 85% of people who reported that their organization obtains value from AI said they also personally obtain value from AI.

The report, “Achieving Individual — and Organizational — Value With AI,” is based on a survey of 1,741 managers and interviews with 17 executives; it outlines four types of AI companies are using. One finding was that AI can help individuals feel “more competent in their roles, more autonomous in their actions, and more connected to their work, colleagues, partners, and customers,” the researchers write. 

Key takeaways from the report include:

Most people use AI without realizing it


Realizing the value of AI starts by appreciating what it can do. The survey found that people tend to underreport how much they use AI in their work, and therefore discount the value they are gaining from the technology.

Without any prompts, about 66% of survey respondents said they do not use AI in their jobs, or they only use AI minimally. When the respondents were prompted with examples of AI applications, 43% of these respondents said they do regularly or sometimes use AI at work.

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