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How to achieve digital dexterity with a predominantly hybrid workforce

  • 5 days ago

The COVID-19 pandemic and the consequent switch to remote working changed many an office’s culture forever. Fast forward to a year later, and businesses are either continuing to work remotely or adopting a hybrid model (part-time office, part-time remote work).


While the consensus may be that, after almost two years, companies have perfected their hybrid workplace setups, the reality is that some employers are still trying to determine the best way to move forward and adopt the tools necessary to put them on the path to future success. These challenges have prompted many to incorporate advanced technologies and management practices to help increase employee productivity and reduce unnecessary costs.

What factors are essential for companies to consider when trying to increase overall productivity?

Enhancing the digital employee experience (DEX) is an excellent one to start with.

DEX is the way employees interact with the IT department and any technology capabilities within their workspace. The best way to enhance DEX is by adopting a digital experience management (DEM) solution that can help monitor and simplify the end-user experience.

As businesses adapt to employing a hybrid workforce, they must incorporate workplace procedures and tools that will be flexible and adhere to the protocols and restrictions that tend to change each day. This ensures employees feel consistent as they either work from home full-time or participate in a hybrid model.

The overall success and effectiveness of a digital workplace hinge on the DEX.

A recent McKinsey report found that most company executives see hybrid work as the predominant model in the workplace as nine out of 10 companies say they have adopted a hybrid model or at least plan on it being a staple in the way they do business. However, 68% of respondents also stated they have no detailed plan on how the hybrid model will work and what it means for their day-to-day operations.

67% of IT leaders polled for our recent The Future of Digital Workplaces report deem DEX as a critical priority, while half of the C-Suite measured say it’s not internally measured. Additionally, those same C-level respondents project a 14% gain in productivity given the right DEX, and 90% of the C-suite agreed that digital experience will be a priority post-pandemic.

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