How to Automate, Optimize Common MSP Tools and Make Your Business Better
Managed service providers come in all shapes, sizes, and models. One common ground most have is their reliance on professional services automation (PSA) tools to run their business. But even there, the similarities end soon. Every PSA platform has its own features and functionality, and every MSP uses it differently.
In many cases, MSPs are paying for features they don’t use, or know how to use, even though it could make them more efficient and productive, according to executive council members of CompTIA’s Managed Services Community.
Two of those members recently finished a YouTube series to help get more bang for your PSA buck. In the Uncommon Uses for Common MSP Tools series, Eric Anthony, director of channel community at Egnyte, and Ryan Goodman, president of ConnectBooster, discuss a number of topics, from security to managing cash flow to process automation and complex billing issues—all with the goal of helping MSPs be more successful.
“If you optimize and automate things with your PSA tool, you can gain hours back in your week. And that’s really important because it allows you to focus on the things you need to grow your business,” said Anthony.