State and local governments turn to normalizing the ‘new normal’ workplace
Better support of work/life balance and simplifying customers’ search for government information are two major lessons that state and local agencies learned from the pandemic, experts said.
“It’s amazing what having to do fast can do in learning,” Michael Rossman, chief human resources officer for Hennepin County, Minnesota, said May 10 during the “Preparing State and Local Government for the Future of Work” panel of Adobe’s Experience Makers Government Forum. “It’s amazing what organizations can do if you decide where to focus, and we had to focus on the safety of our employees…. If our employees aren’t safe and we’re interacting with our residents, we can’t keep our residents safe.”