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Finding the right technologies to keep remote workers engaged

  • 11 mths ago

It is clear that hybrid working models are here to stay for many, particularly office, workers. NatWest’s chair Howard Davies is the latest executive to suggest cultural changes caused by the pandemic are here to stay, telling Bloomberg that the days of staff doing “five long days in the office” are gone. 

That shift is demanding the construction of technology ecosystems that promote productive, connected and engaged workforces. Connected technology is vital to employee engagement in this new way of working, equipping colleagues with the right devices and hardware reflecting the consumer technology experience.

Yet research from Ricoh shows around a third of employees often feel unmotivated while working remotely due to technology and communication issues.

“For a long time, we have assumed technology is an IT problem, but it’s not, it is a human problem,” points out Jacob Morgan, author of The Future Leader and The Employee Experience Advantage.

“When your technology doesn’t work you get a very human reaction of being upset and frustrated.  Similarly, when technology works well, you feel more engaged and connected. Giving employees the right tools helps with workplace flexibility, productivity, overall engagement, communication and collaboration.”

The problem of proximity bias

The danger as business shifts from remote to hybrid working models is ensuring a level playing field for all employees. Proximity bias still poses a threat. While the pandemic has swept away many misconceptions about the need to be physically located in a specific workplace, the challenge remains to ensure employees working remotely aren’t disadvantaged in a hybrid model. 

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