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AI In HR: Better Privacy, Less Friction And Improved Employee Experience

  • 6 mths ago

HR leaders are facing a radically different landscape, not just as a result of now entering the third collective year of managing a global pandemic but because an unprecedented number of workers are taking their fortunes into their own hands and opting to leave the workforce en masse in a phenomenon known as the “Great Resignation.” In fact, the most recent numbers released by the Bureau of Labor and Statistics prove that the movement is showing no signs of slowing, with an estimated 4.5 million people quitting their jobs in November 2021 alone.

With decisions to make on how to build a hybrid workforce and improve the virtual recruitment experience for global candidates while focusing on diversity and inclusion, as well, HR leaders have to explore newer avenues and technologies to get ahead — and artificial intelligence (AI) is at the forefront. AI technology is helping enhance the employee experience, as many low-value and repetitive tasks can be automated with the help of conversational virtual assistants, thus freeing up time for workers to focus on more strategic tasks for HR teams.

Here are four ways HR departments can utilize AI to make their lives easier.

1. AI provides privacy and security.

HR has a vital role to play in ensuring that employees feel safe and are empowered to excel at work while promoting creativity and showing empathy when the employee seeks it. The results of a 2019 study from Oracle found that 64% of employees would trust a robot over their manager when asking for advice. Building an environment for employees to feel safe asking HR-related questions is key to building a successful company culture.

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