Conversational AI: Time for a Serious Talk

Voice is about to become a competitive differentiator.

The concept of conversational AI is not new. Retail, hospitality, and logistics, among others, already use it for efficiency and engagement.

Many companies, however, do not view it as a core technology. According to the latest Cognizant whitepaper, “From Eyes to Ears: Getting Your Brand Heard in the New Age of ‘Voice’,” this is about to change.

The pandemic speaks volumes

As with many technological advancements, you need a catalyst. While many regard COVID-19 as such for spurring global digitalization, the virus also fundamentally changed how we interact and engage with businesses.

Continue reading: https://www.cdotrends.com/story/15387/conversational-ai-time-serious-talk

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