AI the Next Automation: New and Not New
A few years ago, when AI started gaining popularity amongst business thinkers, the term automation was simply not applied into any AI conversation. Now you cannot escape from hearing about it. So, what changed and why does this matter so much for organizations in both the private and public sectors?
Automation, it is certainly nothing new. Forged most famously in the industrial revolution and refined across the years it is a core tenant of business, automate to promote efficiency. Indeed, unless you are in a highly artisan-based organisation, automation is a business essential. The Artificial Intelligence angle to Automation does have a few twists and turns because it is quite a new phenomenon.
First let’s start with a definition from Wikipedia: “Automation, or Labour-saving technology, is the technology by which a process or procedure is performed with minimal human assistance.” This definition points toward two critical areas of AI driven automation. I will highlight here two specific areas that have resonated with customers from across industry and the public sector.